How does the MTailor measurement process work?
The MTailor app uses your phone's camera to measure you for the best fitting clothes you'll own. In under 30 seconds our machine learning algorithm measures you 20% better than a tailor. With your measurements we can make custom clothes, just for you.
What measurements does MTailor use to make clothing?
We take 9 upper body measurements and 7 lower body measurements to create your custom fit. For more detail on each of our products:
What items of clothing do you make?
For men, we currently make suits and blazers, a variety of pants including jeans, button down shirts, polos and tees. For women, we currently make jeans. We are planning to add more soon!
What do I do if I'm not happy with my order?
Please follow the instructions here!
Are there any options available that are not on the app right now?
What about monograms?
We offer monograms of up to 3 letters for most of our garments.
What currency are your prices listed in?
All of our prices are in US Dollars (USD).
When will I be charged for my order?
We only charge for a purchase after we have successfully processed the measurements from your video.
How will the transaction appear on my credit card statement?
Usually, the charge will come from MTailor, but for some accounts, the charge will be listed under Stripe, which is the payment platform that we use.
Why does my charge say "Recurring"?
Some customers may see this label associated with their transaction because our payment platform cannot store CVC codes to obey PCI Compliance. As a result, some payments made with saved payment information are marked as ‘recurring’ so the card-issuing bank knows why charge requests are missing that information. Rest assured that you will NOT be charged again unless you place another order through our app or website..
How long will it take to receive my order?
At the moment, we expect the following delivery times for our products within the United States:
Shirts - 2 weeks
Suits - 2 weeks
Jeans - 2 weeks
Chinos - 2 weeks
Tees - 2 weeks
Polos - 2 weeks
How much does shipping cost?
Shipping is free in the United States, $30 flat rate per order elsewhere. For deliveries outside of the US, additional import duties may be applied upon receipt of your order. In the case of a return, MTailor is not responsible for any import/customs duties.
Where do you deliver?
We deliver to almost all destinations except for the EU and Nigeria. Currently, due to disruptions to delivery service caused by COVID-19, we may not be able to fulfill your order if you live outside of the US. Please see the most up-to-date USPS delivery alerts here.
Can you expedite shipping?
Not at this time.
What shipping do you use?
We use USPS for the last mile of delivery.
What about international orders?
We use the domestic postal service of your country.
What materials are your clothing made from?
Shirts and Tees: 100% cotton, with varying thread counts and weights.
Polos: Depending on the chosen style, polos are made from either 100% cotton or 100% polyester (our performance blend).
Suits: Depending on the chosen style, suits are made from either 100% wool, 90% wool and 10% cashmere, or a Polyester Blend (70% Poly, 28% Rayon, 2% spandex) and utilize advanced fused lining with partial canvassing.
Jeans: 98% cotton, 2% elastane blend.
Chinos: 98% cotton, 2% elastane blend.
WFH Pants: 100% polyester.
Can women use the app?
We recently launched Women's Jeans, our first product line for women! We hope to add more options in the future.
How did you find that your technology was 20% more accurate than a tailor?
We performed a study with multiple individual tailors measuring the same subjects as our app. On average, we found that we were 20% closer to the average measurement of all tailors than each individual tailor was to the average measurement of all tailors.
How do I place an order?
Where are your clothes made?
Our company is headquartered and our clothes are designed in San Francisco, CA. Our tailors are based in Bangladesh.
Do you make clothes for big and tall people?
We make perfect fitting clothing for people of all shapes and sizes. We have happy customers from under 5 feet tall to over 7 feet tall, and from under 120 pounds to over 300 pounds.
How do I purchase physical MTailor gift certificates?
You can purchase a gift from here, but use your own email address in the "Recipient's Email" field. You can then print the gift email that you receive.
I wanted a shirt that was on the app but is no longer listed. Where did it go?
We update our fabric inventory continuously to make sure it is always up to date. Some fabrics that have disappeared are temporarily out of stock and will return within a week or two, but most styles will be replaced with new and different options.
Is it possible to request fabric swatches?
Unfortunately, we do not have any fabric swatches available at this time, but this is something that we’re looking into for the future.
How should I care for my MTailor clothes?
You can find more information on the care tag inside of the garment, but we recommend the following methods.
Shirts, Chinos, WFH Pants, Polos, Tees: Wash with cold water and tumble dry on low heat.
Jeans: Wash with cold water and tumble dry on low heat. Due to the nature of denim dyes, some color may rub off of dark jeans on lighter colored surfaces. Please use extra care with these garments, and only launder inside-out with other similar colored clothing.
Suits, Dress Pants, and Blazers: Dry clean only.
How do I know that my measurements were processed correctly?
Once you upload your video and place an order, it will take a few days to produce finished measurements. We will contact you if there are any issues with your order, but as long as you have received your confirmation email you can rest assured that we are hard at work on your clothes!
How I do I delete my account and personal information?
If you would like to clear your data from our current directory, please email your request to firstname.lastname@example.org.
I can't find the information that I need. What should I do?
Please contact customer support at email@example.com.
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