Frequently Asked Questions

How does the MTailor measurement process work?

The MTailor app guides you through taking a measurement video on your device. That video is then converted into a 3D model of your body. Using the physical measurements taken from the 3D model, our fitting algorithm designs a garment just for you!

What measurements does MTailor use to make clothing?

We take 9 upper body measurements and 7 lower body measurements to create your custom fit. For more detail on each of our products:

What items of clothing do you make?

For men, we currently make suits, blazers, slacks, jeans, chinos, dress shirts, short sleeve shirts, and tees. For women, we currently make jeans. We are planning to add more soon!

What do I do if I'm not happy with the way my order fits?

Please follow the instructions here!

Are there any options available that are not on the app right now?

All of our available options are on the iOS and Android app.

What about monograms?

We currently do not offer shirt monograms, although we are looking for ways to add this option in the future.

What currency are your prices listed in?

All of our prices are in US Dollars (USD).

How long will it take to receive my order?

At the moment, we expect the following delivery times for our products:

  • Shirts - 2 weeks
  • Suits - 4 weeks
  • Jeans - 2 weeks
  • Chinos - 5 weeks
  • Tees - 5 weeks

How much does shipping cost?

Shipping is free in the United States, $30 flat rate per order elsewhere. For deliveries outside of the US, additional import duties may be applied upon receipt of your order.

Where do you deliver?

We deliver to almost destinations except for the EU.

Can you expedite shipping?

Not at this time.

What shipping do you use?

We use USPS for the last mile of delivery.

What about international orders?

We use the domestic postal service of your country.

What materials are your clothing made from?

All of our shirts and chinos are made from 100% cotton, with varying thread counts and weights. Our suits are made from 100% wool and utilize advanced fused lining. Our jeans are made from a 98% cotton, 2% elastene blend.

Can women use the app?

We recently launched Women's Jeans, our first product line for women! We hope to add more options in the future.

How did you find that your technology was 20% more accurate than a tailor?

We performed a study with multiple individual tailors measuring the same subjects as our app. On average, we found that we were 20% closer to the average measurement of all tailors than each individual tailor was to the average measurement of all tailors.

How do I place an order?

Please download the Android or iOS app to get measured. You can order on the app or on the website.

Where are your clothes made?

Our company is headquartered and our clothes are designed in San Francisco, CA. Our tailors are based in Bangladesh.

Do you make clothes for big and tall people?

We make perfect fitting clothing for people of all shapes and sizes. We have happy customers from under 5 feet tall to over 7 feet tall, and from under 120 pounds to over 300 pounds.

How do I purchase physical MTailor gift certificates?

You can purchase a gift from here, but use your own email address in the "Recipient's Email" field. You can then print the gift email that you receive.

I wanted a shirt that was on the app but is not longer listed. Where did it go?

We update our fabric inventory about twice a week to keep our inventory up to date. Some fabrics that have disappeared are temporarily out of stock and will return within a week or two, but most styles will be replaced with new and different options.

Is it possible to request fabric swatches?

Unfortunately, we do not have any fabric swatches available at this time, but this is something that we’re looking into for the future.

How do I know that my measurements were processed correctly?

Once you upload your video and place an order, it will take a few days to produce finished measurements. We will contact you if there are any issues with your order, but as long as you have received your confirmation email you can rest assured that we are hard at work on your clothes!

I can't find the information that I need. What should I do?

Please contact customer support at support@mtailor.com.

Start Customizing Your Order

With MTailor in your pocket, perfect fitting clothing is always at your fingertips.

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