How does the MTailor measurement process work?
The MTailor app guides you through taking a measurement video on your device. That video is then converted into a 3D model of your body. Using the physical measurements taken from the 3D model, our fitting algorithm designs a garment just for you!
What items of clothing do you make?
We currently make suits, blazers, pants, and long sleeve dress shirts. We are planning to add more soon!
What do I do if I'm not happy with the way my order fits?
We have a 100% remake or refund guarantee. Please contact us within 90 days of receiving your order, and we can make any adjustments that are needed and remake the garment. In order for us to make the correct adjustments, please send some photos of yourself in the garment similar to those seen here. If you would prefer to return the item, we can instead send you a pre-paid return label and issue a full refund.
Are there any options available that are not on the app right now?
What about monograms?
We temporarily removed shirt monograms from our app, but hope to have this option back soon.
What currency are your prices listed in?
All of our prices are in US Dollars (USD).
How long does it take?
At the moment, we expect our shirts to take about 4 weeks to deliver, and our suits to take about 4 weeks to deliver.
How much does shipping cost?
Shipping is free in the United States and Canada, $30 flat rate per order elsewhere. For deliveries outside of the USA, additional import duties may be applied upon receipt of your order.
Can you expedite shipping?
Not at this time.
What shipping do you use?
We use USPS for the last mile of delivery.
What about international orders?
We use the domestic postal service of your country.
What materials are your shirts made from?
All of our shirts are made from 100% cotton, with varying thread counts. The thread count is indicated by the number in the description (40's, 50's, 60's, etc.).
What about suits?
Our suits are made from 100% wool and utilize advanced fused lining.
Can women use the app?
Women are welcome to get measured and order from the app. However, since the technology was designed and tested with men's bodies, we cannot guarantee a perfect fit.
How did you find that your technology was 20% more accurate than a tailor?
We performed a study with multiple individual tailors measuring the same subjects as our app. On average, we found that we were 20% closer to the average measurement of all tailors than each individual tailor was to the average measurement of all tailors.
How do I place an order?
Where are your clothes made?
Our company is headquartered and our clothes are designed in San Francisco, CA. Our tailors are based in China and Bangladesh.
Do you make clothes for big and tall people?
We make perfect fitting clothing for people of all shapes and sizes. We have happy customers from under 5 feet tall to over 7 feet tall, and from under 120 pounds to over 300 pounds.
How do I purchase physical MTailor gift certificates?
You can purchase a gift from here, but use your own email address in the "Recipient's Email" field. You can then print the gift email that you receive.
I wanted a shirt that was on the app but is not longer listed. Where did it go?
We update our fabric inventory about twice a week to keep our inventory up to date. Some fabrics that have disappeared are temporarily out of stock and will return within a week or two, but most styles will be replaced with new and different options.
Is it possible to request fabric swatches?
Unfortunately, we do not have any fabric swatches available at this time, but this is something that we’re looking into for the future.
How do I know that my measurements were processed correctly?
Once you upload your video and place an order, it will take a few days to produce finished measurements. We will contact you if there are any issues with your order, but as long as you have received your confirmation email you can rest assured that we are hard at work on your clothes!
I can't find the information that I need. What should I do?
Please contact customer support at firstname.lastname@example.org.