Help

What do I do if I'm not happy with the way my order fits?

We have a 100% remake or refund guarantee. Please contact us within 90 days of receiving your order, and we can make any adjustments that are needed and remake the garment. In order for us to make the correct adjustments for a free remake, please contact help@mtailor.com and send photos of yourself in the garment similar to those seen here.

What if I just want to return the item and get a refund?

If you would prefer to return the item, please send an email to help@mtailor.com informing us of the item you wish to return. We can then send you a pre-paid return label and issue a full refund.

What if I am unhappy with the style or material?

We would be more than happy to remake the garment for you in a new style or fabric. Please reach out to help@mtailor.com and let us know what new fabric or style options you would like to use for the remake. Please note that we can only use materials and options that are available on the app and website.

What if I have other questions or concerns?

Many of the answers can be found on our FAQ page. If you don’t find what you’re looking for there, feel free to contact us directly at help@mtailor.com or at 888-808-3104!